Cancellation policy

FULL SUBSCRIPTION & CANCELLATION DETAILS FOUND AT: https://drinkechelon.com/policies/terms-of-service#subscription-agreement

Cancellation Policy
If you signed up or subscribed online, you may cancel immediately at any time by way of logging into your profile on the Echelon website and navigating to the subscription management portal. You may also cancel by emailing hq@drinkechelon.com. YOUR CANCELLATION WILL TAKE EFFECT AT THE END OF YOUR CURRENT BILLING MONTH, UNLESS YOUR SUBSCRIPTION IS THE 90-DAY BUNDLE SUBSCRIPTION, IN WHICH CASE IT WILL TAKE EFFECT AT THE END OF THE MINIMUM COMMITMENT. We will confirm cancellation by email with the effective date. 
 
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.

 
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.

 
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.

 
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.

 
See our returns policy for more details on returns and refunds.

 
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect full payment at checkout and will fulfill the pre-order in the disclosed timeline on the item's description.

 
You can cancel a paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you cannot cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

 
Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.